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Returns & Refunds

It's important to us that you're completely happy with your purchase!

Items that are in resell-able condition can be returned for a refund or exchange within 30 days of receipt.  Please email orders@popchart.co with your order number to initiate a return.

Once your return is processed, please make sure include the following information with your package:
  • Your Name, address, email and order number 
  • Request either Refund or Exchange 
  • If Exchange, include new item (exchange only for equal or lesser value)
  • We highly recommend getting some sort of tracking and or insurance on the package***
  • We are not responsible for items lost or damaged on route back to us
Ship to:

Pop Chart Lab Returns
1205 Manhattan Ave., Suite 312
Brooklyn NY 11222

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